Privacy and Policy
Infinity Solutions Privacy and Policies
Data Protection Officer, Complaints and Contact details
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Global Privacy Notice. If you have any questions or complaints about this notice, our privacy practices or if you have a request to exercise your rights, please contact our DPO Team in the following ways:
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped in categories as follows:
Category of Personal Data Specific Pieces of Personal Data
username or similar identifier,
date of birth and gender,
a visual image of your face,
national identity cards,
passports or other form of identification documents including proof of address such as utility bill or bank statement.
email address and telephone numbers.
other details of any transactions you enter into using products and services you have purchased from us.
your username and password,
requests by you for products or services,
your interests, preferences, feedback and survey responses.
information about how you use:
products and services.
Marketing and Communications Data
your preferences in receiving marketing from:
our third parties
your communication preferences.
If you refuse to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you refuse to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms, providing a visual image of yourself via the Service, by email or otherwise. This includes personal data you provide when you:
apply for our products or services;
create an account;
subscribe to our services or publications;
make use of any of our Services;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Depending on the nature of the risks presented by the proposed processing of your personal data, we will have in place the following appropriate security measures:
organizational measures (including but not limited to staff training and policy development);
technical measures (including but not limited to physical protection of data, pseudonymization and encryption); and
securing ongoing availability, integrity and accessibility (including but not limited to ensuring appropriate back-ups of personal data are held).
We have put in place procedures to deal with any suspected personal data breach and will notify you and any relevant regulator of a breach where we are legally required to do so.